Refund Policy

1. What This Policy Covers

This policy applies only to AI song points bought with real money through our “Buy Points” feature on the Create Your Own Song page, using our payment partner Razorpay. It does not apply to points you received for free — such as your daily free points, referral bonus points, or points from a redeemed coupon code — since no payment was made for those in the first place.

2. Refund Eligibility

A purchase of points is eligible for a refund request when:

• The points were purchased with real money via Razorpay (visible as a “purchase” entry in your Purchase History).
• The purchase has not already been refunded.
• You submit your refund request within a reasonable time of the purchase (we recommend within 7 days).

We reserve the right to decline a refund request where the purchased points have already been substantially used to generate songs, where there is clear evidence of misuse of the points/coupon/referral system, or where the request is made well after the purchase without a valid reason.

3. How to Request a Refund

You do not need to email us to start a refund — it’s built right into your account:

• Go to the Create Your Own Song page and open your 📜 History panel.
• Find the purchase you want refunded and click “Request Refund”.
• Tell us briefly why you’re requesting the refund, and submit.

That’s it — your request is instantly sent to our team for review, and the purchase is marked as “Refund Requested” in your history so you can track it.

4. Review Process

Every refund request is reviewed manually by our team — we don’t auto-approve or auto-reject anything. We aim to review and respond to every request within 2–5 business days.

• If approved: the refund is issued back to your original payment method through Razorpay (see Section 5 for timing), the purchased points are deducted from your balance, and you’ll receive an email confirming the approval.
• If rejected: your purchase and points remain untouched, and you’ll receive an email explaining the reason for the rejection. You’re welcome to reply or contact us if you’d like to discuss it further.

5. Refund Timing & Amount

Once a refund is approved, it is always issued for the full amount you paid — we never deduct any processing or instant-refund fee from your refund. Refunds are sent at Razorpay’s standard (non-instant) processing speed, which typically takes:

• UPI payments: around 1–3 business days to reflect back in your account.
• Debit/Credit card payments: around 5–7 business days to reflect back on your statement, depending on your bank.

These timelines are set by Razorpay and your bank/UPI provider, not by us, so exact timing can vary slightly.

6. Non-Refundable Items

• Daily free points, referral bonus points, and coupon-redeemed points — no payment was made for these, so there is nothing to refund.
• Points that have already been fully used to generate AI songs, except where the generation itself failed due to an error on our end.
• A purchase that has already been refunded once.